Returns & Exchanges

RETURNS

We do not accept returns. Please read product description for all details before ordering.

DAMAGED ITEMS

If you have received a damaged product, we apologize. We are more than willing to help you out. Please click pictures and a video of the product and email to contact@alorbags.com. We will issue an exchange for your order.

EMPTY PACKAGE RECEIVED

All orders are weighed before dispatching, that’s why it is practically impossible to receive an empty parcel. Please do not create a false claim of empty package received just to get a refund or replacement. All such requests will be rejected.

REFUNDS

Refund requests are not accepted in any manner. If you find any issues with your order, we will completely solve it through Exchanges

ORDER CANCELLATION

Orders once placed cannot be canceled. If you have ordered the wrong size product by mistake, you can simply email us at contact@alorbags.com to change it to the preferred size within 1 hour of placing your order and we will happily update it.